Getting Started: Student Services
How can I support Students?
Faculty tend to be the first point of contact for a lot of student inquiries. This is natural as faculty develop strong bonds with students but it's important to rely on experts to address issues outside the contemporary classroom. St. Lawrence College has a team of very talented student support representatives from multiple departments that can help students.
Take some time to familiarize yourself with the list of modified student services and bookmark the following websites to receive more updated information on any upcoming changes.
Student Services during COVID-19
The following information on this page was copied from the college public website on March 22, 2020. Please make sure to bookmark the original website for important updates. Copy the link and share this with your students in Blackboard.
Information will be made online via the main website.
While College Campuses are closed to students, a variety of modified services remain available to students remotely:
To access Counselling or Accessibility Services (Academic Accommodations) please email firstname.lastname@example.org or find resources here
To access Academic Support Centre Tutoring, click here;
To access learning resources and to book a remote appointment with your Student Success Facilitator, click here
For IT resources and support, please email email@example.com or call ext. 4357 and leave a message.
To access support from the International Office, click here
Indigenous Support Services are available here
Remote Career Services can be found here
For Financial Aid / OSAP questions, go here
Test Centre Services are currently suspended
Athletics, recreation and fitness facility services are suspended
For Inquires and Campus Health Centre support, please call (613) 544-5400, ext. 1136 or 1262, or find information and resources here
A resource guide for students is on the website to help you answer common IT questions. This “how to” guide can be found on the SLC website here.
ITS Support (students)
Call the ITS team
The main Student IT Service Desk phone (available to all students) is manned Monday to Friday from 8:00am – 10:00pm and 9:00am – 3:00pm Saturday and Sunday. Students should call ext. 1000 from within the College or dial your local campus main number and then ext. 1000 when not on campus.
The Staff IT Service Desk is available Monday to Friday from 8:00am – 4:00pm, and closed Saturday and Sunday. Staff should call ext. 4357 from within the college or dial the local campus main number and then ext. 4357 when not on campus.
Brockville: 1-613-345-0660 ext. 1000 (Students) or ext. 4357 (Staff)
Cornwall: 1-613-933-6080 ext. 1000 (Students) or ext. 4357 (Staff)
Kingston: 1-613-544-5400 ext. 1000 (Students) or ext. 4357 (Staff)
Email the ITS team
You can also submit your request or issue to the email address listed below. Please ensure you include your name, student or staff number, program, campus and a detailed description of the problem and any error message you may have received.
Make sure to direct all ITS inquiries to the correct email address so that the team may support you or your students.